Last Updated: September 24, 2025

Webmatix Limited ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

When you contact us through our website, we may collect:

  • Contact Information: Name, email address, phone number
  • Communication Data: Messages, enquiries, and any other information you provide
  • Technical Data: IP address, browser type, device information, and website usage data

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and location data
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our website
  • Referring website information

2. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To respond to your enquiries and provide our web design services
  • Communication: To contact you about your project and provide updates
  • Website Improvement: To analyze website usage and improve our services
  • Legal Compliance: To comply with applicable laws and regulations
  • Marketing: To send you information about our services (only with your consent)

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

  • Consent: When you explicitly agree to our processing of your data (e.g., marketing communications)
  • Legitimate Interest: To respond to your enquiries, provide our services, and analyze website usage to improve our business
  • Contract Performance: To fulfill our contractual obligations to you

Analytics Data: We collect website analytics data under legitimate interest to understand how visitors use our website and improve our services. You can opt-out of analytics tracking at any time using our cookie preferences.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our website and providing services
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

Retention Periods:

  • Contact form enquiries: 3 years from last contact
  • Website analytics data: 26 months (Google Analytics default)
  • Email communications: 7 years (for business record keeping)

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access, alteration, or disclosure
  • Accidental loss or destruction
  • Malicious attacks and data breaches

Our security measures include encryption, secure servers, and regular security assessments.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookie Policy.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements.

10. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Webmatix Limited

25 Annan Road, Billingham, Teesside TS23 3EX

Email:

Phone: 07507 732190